Whether you're doing some personal shopping or sourcing goods or raw materials for an import-export business, it's safe to say that buying online is one of the fastest and most convenient options available.
However, while online purchases are generally very safe transactions, there is always the chance that something could go wrong - for example, you could end up with fake products. So is there anything that can be done if you open a shipment only to find that the item inside the box is not what you were expecting? Here is a quick guide to dealing with fake products.
Act fast
If you receive a fake product from a supplier, fast action is essential. If you are indeed working with a fraudulent seller, they could disappear quickly and there will likely be a contractual time limit to getting a refund.
If you receive a fake product from a supplier, fast action is essential. If you are indeed working with a fraudulent seller, they could disappear quickly and there will likely be a contractual time limit to getting a refund.
Contact the supplier
Gather proof that the items are counterfeits, present these to the seller and ask for an explanation. If they offer a refund, make sure they absorb the cost return shipping - the threat of further action can help you be more convincing, but remember to always stay civil and calm, as it's possible the vendor was unaware of the problem.
Gather proof that the items are counterfeits, present these to the seller and ask for an explanation. If they offer a refund, make sure they absorb the cost return shipping - the threat of further action can help you be more convincing, but remember to always stay civil and calm, as it's possible the vendor was unaware of the problem.
Get in touch with your payment company
If you've paid for a shipment with your credit card or PayPal, you will probably be protected against fraudulent dealings. Each company will have different procedures for processing disputes, so get in touch with them to find out how to proceed.
If you've paid for a shipment with your credit card or PayPal, you will probably be protected against fraudulent dealings. Each company will have different procedures for processing disputes, so get in touch with them to find out how to proceed.
Leave negative feedback
Consider leaving feedback about the situation to warn future customers about potential problems, but be sure any claims you make can be supported, as you don't want to be caught with a libel claim against you.
Consider leaving feedback about the situation to warn future customers about potential problems, but be sure any claims you make can be supported, as you don't want to be caught with a libel claim against you.
Contact the authorities, and the genuine brand
This will vary, depending on your location, the location of the seller and the specifics of the situation, but in most cases you should get in touch with the authorities to report the goods.
This will vary, depending on your location, the location of the seller and the specifics of the situation, but in most cases you should get in touch with the authorities to report the goods.
The real brand or manufacturer may also be grateful to receive tips on fake products, and the evidence you provide will help them with investigations.
Contact STIN service team for help if you know nothing about Chinese:
Resource: http://resources.alibaba.com/topic/801220532/What_to_do_if_you_ve_received_fake_products.htm
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